State Farm® Insurance Agent Christian Durand

"El mejor precio y un personal exelente Nancy explica muy detallada cada cosa los pro y los contra recomiendo muchísimo"

"Great experience . Now Laura and Denny helped purchase me a new insurance package. God Bless you all at Statefarm"

"thank you majo for your services!"

"Buena atención. Gracias a María José. Mi asistente favorita…"

"Always so happy with Maria Jose's work, such a great energy and charisma. She was very helpful with quick solutions with ky insurance and kind since the beggining!"

"My experience with Nancy and State Farm was excellent. Kind, Friendly and great personally - I will recommended everyone to visit Christian Durand's office and ask for Maria or Nancy. Great service + Great price!"

"Le puedo dar siempre mil estrellas a esta oficina, María José tiene una forma fantástica de hacer todo el proceso tranquilo y divertido, siempre me río mucho con ella y hace que mi proceso sea mucho menos estresante. Me encanta que tengan agentes de calidad."

"Gracias por el exelente servicio de MARIA JOSE , me ayudó muchísimo , siempre están prestos a ayudar. Muy recomendados"

"J’ai eu une excellente expérience avec Statefarm. Je recommande fortement l’agent Asma pour vos besoin en assurance. Elle est très à l’écoute, professionnelle. Merci Statefarm !"

"The experience with Asma was great. She took her time to answer all the questions I had, and she was very patient and helpful too."

"POOR SERVICE DO NO TRUST THIS AGENCY!!! The agents and managers at this agency are inept, inefficient, and negligent. After adding a new car to my policy, they were unable to do the simplest tasks: adding the payments to my monthly bill (I have another car) or processing a credit from my previous car. They told me to ignore warnings from their own automated messages stating that my policy must be paid in full and not monthly. I spoke with four different agents (with Maria José being the most disrespectful and unprofessional) and two managers, in both English and Spanish, about the situation. This included repeated calls from January to March, without any resolution. The last word I received was, "Don't worry, everything is processed now." In April, I tried to update my odometer reading on the Drive & Safe App and couldn’t find my car. **THIS AGENCY CAUSED ME TO LOSE MY INSURANCE AND DRIVE WITHOUT COVERAGE FOR ALMOST A WEEK!** Nobody called me, nor did I receive any automated warnings that my insurance was going to be canceled. The reason given for the cancellation was “lack of payment.” Infuriated, I called the State Farm National Line and another agency, because **THEY NEVER PICK UP THE PHONE OR RETURN PHONE CALLS EITHER**. I filed a complaint, but nothing was resolved. Jorge Galvan, one of the managers, told me the same story again — that it was an underwriting problem that would be solved soon, and that he would personally be in charge of communicating with me about the refund and monthly payments — but then he ghosted me, by not answering emails or returning calls. On the third week of May, I began receiving again automated messages from their office stating that my insurance would be canceled if I didn’t pay the full amount. The refund had still not been processed neither my car put on monthly payments. I called the National Line again and they said the last action this office took was to "look" for the refund/credit on April 30th. An email for Christian Durand on May 16 went unanswered — he seems to be a phantom, as I have never received any call or direct communication from him. Finally, I asked to be transferred to a new agent. The representative at the national line assured me that all my policy benefits (auto and house insurance bundle) would remain the same. This contradicted what Christian Durand’s office had previously told me — that I would lose my policy antiquity discount if I changed agents, which speaks volumes about their ethics. The representative told me that on May 19, Christian Durand’s office had left a note on my file stating they were not responsible anymore because I requested a transfer to a new agent. They washed their hands of it!!! **Please, save yourself the time, stress, and legal risk — DO NOT TRUST THIS AGENCY!** They will blame everyone else and won't be able to handle even the simplest tasks, such as processing a credit or adding a car to a monthly payment plan."

"I’m so pleased with this office. Maria D. is so professional and proficient at what she does. I highly recommend them. They made my process so easy."

"Well done Laura"

"Outstanding job! Great customer service!"

"Superbe équipe. Professionnel et toujours disponible. Cela fait maintenant années je suis leur cliente. Je recommande les yeux fermés. Big up à Laura et Ismaël 💪🏾 big-up à Laura pour tout👌🏾"

"Buen servicio muy amable aclaró mis dudas"

"Thank you Laura . Thank you very much because you make everything easy for me. Keep working like that 😊😇"

"Buena atención por parte de la señorita María José; se tomó todo el tiempo posible y con amabilidad de responder todas mis preguntas, muchas gracias señorita María José"

"Muy buenas atencion de parte de la señorita Maria Duarte linda persona muy amable linda manera de a tender a las personas así uviera más personas como ella"

"Muy bueno servicio por parte de la señorita María Jose . Gracias !"

"Gran trabajo María José"

"Nancy is the best"

"Nancy is awesome! She made me feel valued, and supported. She made herself available when I needed it most. She listened completely to my concerns, gave clarification, and the answers that I needed, pointing me in the right direction to move forward. I’m grateful to have you on my team, Nancy!"

"Elsa is kind and friendly and addressed my request within 5 minutes AND with a very pleasant demeanor."

"Mr Ismael a été Joaillier, accueillant. Il m’as très bien explique les termes de mon assurance et a répondu à toute mes question. Je veux reconnaître Ismael pour le bon service qu’il ma donné aujourd’hui."