State Farm® Insurance Agent Christian Durand

"Great customer service. Very respectful and easy to work with. Went beyond to help me out with my situation"

"Great help!! Very fast and easy would recommend asma helped a lot."

"Very polite and helpful and explained everything to me and answered all my questions thnxs she the bestt"

"nolvin"

"C’est bien votre service et je travaille avec l’agence Asma elle a bien s’occuper de moi donc merci encore Asma pour toutes les efforts que tu as fait pour moi"

"I would like to say that I had a great experience at State Farm. Ms Durant and Asma had been very nice and helpful with my case, they got me the best insurance plan for my car. I would definitely recommend State Farm to others. Thank you for your service."

"Muy buen trabajo denny fuentes y María Duarte 🙏🏻🙏🏻"

"Me encanta la atencion brindada. La información constante."

"great"

"Yehahhhhhhhhh"

"I had a great experience working with agent Emma Yapo. She is a professional with an incredible customer service. Thank You Emma for making me a happy customer."

"Tres satisfaite de l’acceuille . Mr Ismael vous avez été tres patient et gentil à Mon egard Vraiment encore merciiiiiii."

"Ms Asma assisted me with my quotes, i was very satisfied"

"Asma thank you so much for your service. I really appreciate your help taking the time, helping me find the insurance. Thanks for you quick and timely messages as well."

"Navigating insurance can be so confusing, but Maria made the process incredibly easy . Maria patiently explained all of my coverage options without any confusion. I feel so much more confident knowing exactly what I am paying for. Thank you for your expertise and time. I definitely recommend Maria."

"Elsa was such a great help she was so sweet and caring and so patient with me . She understood my needs and took her time she was so patient with me she is amazing .highly recommend her she is a great asset thank you Elsa for helping me process my Homeowners and plup policy"

"Son muy amables y atentos al responder cualquier pregunta o duda que tengas sobre tu póliza, incluyendo los aumentos y todo lo relacionado con la cobertura. Ofrecen explicaciones claras y un excelente servicio al cliente."

"I have a good experience with state farm service merci Asma pour le service rendu. Qui a ete vraiment professional tres bien comme service clientele"

"MARIA JOSE.MUY MUY BUEN SERVICIO MUY AMABLE,CONTESTO A TODAS MIS DUDAS MUY PROFECIONAL.."

"POOR SERVICE DO NO TRUST THIS AGENCY!!! The agents and managers at this agency are inept, inefficient, and negligent. After adding a new car to my policy, they were unable to do the simplest tasks: adding the payments to my monthly bill (I have another car) or processing a credit from my previous car. They told me to ignore warnings from their own automated messages stating that my policy must be paid in full and not monthly. I spoke with four different agents (with Maria José being the most disrespectful and unprofessional) and two managers, in both English and Spanish, about the situation. This included repeated calls from January to March, without any resolution. The last word I received was, "Don't worry, everything is processed now." In April, I tried to update my odometer reading on the Drive & Safe App and couldn’t find my car. **THIS AGENCY CAUSED ME TO LOSE MY INSURANCE AND DRIVE WITHOUT COVERAGE FOR ALMOST A WEEK!** Nobody called me, nor did I receive any automated warnings that my insurance was going to be canceled. The reason given for the cancellation was “lack of payment.” Infuriated, I called the State Farm National Line and another agency, because **THEY NEVER PICK UP THE PHONE OR RETURN PHONE CALLS EITHER**. I filed a complaint, but nothing was resolved. Jorge Galvan, one of the managers, told me the same story again — that it was an underwriting problem that would be solved soon, and that he would personally be in charge of communicating with me about the refund and monthly payments — but then he ghosted me, by not answering emails or returning calls. On the third week of May, I began receiving again automated messages from their office stating that my insurance would be canceled if I didn’t pay the full amount. The refund had still not been processed neither my car put on monthly payments. I called the National Line again and they said the last action this office took was to "look" for the refund/credit on April 30th. An email for Christian Durand on May 16 went unanswered — he seems to be a phantom, as I have never received any call or direct communication from him. Finally, I asked to be transferred to a new agent. The representative at the national line assured me that all my policy benefits (auto and house insurance bundle) would remain the same. This contradicted what Christian Durand’s office had previously told me — that I would lose my policy antiquity discount if I changed agents, which speaks volumes about their ethics. The representative told me that on May 19, Christian Durand’s office had left a note on my file stating they were not responsible anymore because I requested a transfer to a new agent. They washed their hands of it!!! **Please, save yourself the time, stress, and legal risk — DO NOT TRUST THIS AGENCY!** They will blame everyone else and won't be able to handle even the simplest tasks, such as processing a credit or adding a car to a monthly payment plan. **UPDATE** No senior manager from Christian Durand called me within the 48 hours promised in the owner's response, of course. My new State Farm agent found the problem and solved the whole situation in ONLY 24 HOURS!!! Compare that to the almost FIVE MONTHS this agency took to solve ZERO!! of my case."

"⭐⭐⭐⭐⭐ Asmaa is an outstanding insurance agent! She made the entire process smooth and stress-free took the time to explain my options clearly, found me great coverage, and always responded quickly whenever I had questions. It's rare to find someone this knowledgeable and genuinely invested in helping her clients. Highly recommend reaching out to Asmaa if you're looking for car insurance!"

"If you are looking for auto insurance, I highly recommend working with Asma at State Farm. Asma is very helpful, professional and easy to work with from start to finish to finish. She found me a great rate. If you need auto insurance in Gaithersburg, definitely reach out to Asma - highly recommended !"

"I had an amazing experience working with Asma. She is incredibly professional, patient and knolegeable. She took the time to explain every detail clearly and helped me find the best coverage. Best experience I’ve had with auto instance in Gaithersburg . Thank you again Asma !!"

"Maria was easy to work with and just really efficient."

"El mejor precio y un personal exelente Nancy explica muy detallada cada cosa los pro y los contra recomiendo muchísimo"